The SDD Service Team offers training courses which are carried out at the SDD factory. These courses are designed to increase the competence and confidence of your technicians when servicing SDD systems. Aspects of operation are also covered in addition to full preventative and corrective maintenance training. There's also emphasis on identifying problems quickly and systematically which is essential for improving technician efficiency and effectiveness.
These courses are ideal for companies that want to create a better service culture which can result in increased customer satisfaction and loyalty. Therefore, such courses can ultimately provide substantial benefits:
- Customer service quality and competitiveness is improved
- A common, consistent service language is created
- Customer satisfaction and loyalty is improved
- Increases in customer referrals are achieved
- Operating costs are reduced